Current Computer / Phone scams

The purpose of this site is to inform you of current and ongoing scams, computer or phone.

Computer and phone scams have been around a long time, and sadly many folks,
some you know, have been victims.

Carbon Power and Light will NEVER phone you or knock on your door demanding immediate
payment to avoid having your power shut off. While we do have procedures in place to notify
you of a delinquent account, our processes are well documented and multiple notices are given.
Never hesitate to call the office yourself if you have concerns.

Likewise, the IRS nor Social Security will EVER phone you asking you to give them personal 
information to verify your account. NEVER offer your personal information to someone who calls
you. Get a call back number and then call THEM to verify if the caller is truly legitimate. If you're
still uncertain, call law enforcement for assistance.

If you have a popup on your computer state that your computer has been infected and you must call
Microsoft at a number provided in that message. The message says DO NOT turn off your computer,
you'll lose your files. ***SCAM***
Turn OFF your computer with the power button (hold it until you hear it shut off). You can then
turn your computer back on and resume computing as normal! DO NOT call the number!

If you get a phone call saying that your computer is compromised (infected) and they need to login
to your computer to fix it, HANG UP. Do NOT provide ANY information or access to your computer.
There is NO WAY a person you don't know can possibly know who you are let alone anything at all
about your computer. SCAM!!!

NEVER click on a link in an email unless you absolutely, positively KNOW it's safe.
You're always better off to take the time to TYPE the Internet Address (URL) into your web browser. 
A good example is this image here. Notice the difference between the REAL URL and the fake one?

Although Carbon Power and Light no longer is able to offer computer tech services
to our Member-Owners, we are always happy to answer a question regarding a 
concern as to how to react should you be scammed. 

Our IT staff is generally in the office during our normal business hours.

Stay safe and remain vigilant! If in doubt just DON'T!